COVID- 19 Protocol

The steady stream of news and information about COVID-19 (coronavirus) has impacted each of us. At Dixie Animal Hospital, the health, safety, and wellbeing of our patients, staff, and community is our number one priority.
Our goal to provide seamless and available service for you and your pets remains unchanged.
To do this we are implementing the following procedures at our location:
Veterinarian Giving Vaccine On Cat — Louisville, KY — Dixie Animal Hospital
Veterinary Appointment
Upon arriving at the clinic, please remain in your car, call the clinic to let us know that you have arrived, and give the best number to reach you. A member of our team will call you to gather a history on your pet. After the history has been taken via phone, a member of our team will be out to get your pet, and escort only them into the building. (Please stay in your vehicle and parked on our property while your pet is in the practice.) Your pet will be examined by one of our doctors, they will call you to inform you of their exam findings, and an estimate for a treatment plan (if requested). Once the exam is completed, a receptionist will call you for payment. The entire visit is completed while you are in your vehicle limiting the amount of exposure to other clients and staff. All cats MUST be in a carrier and dogs on a leash. If your pet does not do well away from you, please contact our office for other options.
Picking up Food/Medication/Cremains
Please follow the same protocol for a Veterinary Appointment. Give us a call, we will collect payment via phone, and we will have a staff member bring the item/s to your vehicle. If you are wanting to
Surgery
Please follow the same protocol for a Veterinary Visit. Give us a call, we will have a staff member bring you a consent form to complete (if not already submitted), and then a staff member will come to your vehicle to retrieve your pet/s. **We will not accept any personal items due to the potential spread of the virus**
If you have flu like symptoms or have known exposure to COVID-19, please stay at home. If your pet is a current patient (has been examined in the past year), please contact our office for other options.
Our staff is washing their hands before/after handling any patient. Doorknobs, handles, countertops, and other commonly touched surfaces are being wiped down multiple times throughout the day. We have asked any of our staff if they become ill or have known exposure to utilize their PTO and stay home.
Again, this is uncharted territory for all of us, so please be patient as we implement these changes. Our staff, client’s, and patient’s health are of utmost priority. We are working hard to provide the best care for your pet, while practicing social distancing that is being advised and implemented across the country.
Exceptions:
Emergency Visit- Please do NOT wait in your car come directly into the hospital with your pet to receive medical attention.
If you would prefer not to visit during these times we understand and are still here for you. We do have our online pharmacy for all pet foods and prescriptions to be delivered to your home. Please visit https://dixieanimalhospitalky.myvetstoreonline.pharmacy/
Thank you for your understanding and please do not hesitate to call us with any questions. We’re here for you, your patients and the community in which we live. We will continue to keep you informed as news becomes available.
Thank you,
The Doctors & Staff of Dixie Animal Hospital
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